AfterSales Performance

Turn customer loyalty
from a random occurrence
to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Learn to see opportunity more clearly

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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AUTOHOOK®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

5月 30th,  2025

Defection Insights: DMSC + ASOTU CON 2025

DMSC 25 In today’s competitive market, dealers can’t afford to lose customers without a fight. With 19% of leads defecting from your CRM every month, identifying and addressing process gaps […]

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5月 27th, 2025

Four Key Trends Shaping the Aftersales Landscape in 2025

America’s roads are busier than they have been in years. Traffic volumes finally returned to pre-pandemic levels in the first quarter of 2025. Meanwhile, drivers are hanging onto their vehicles […]

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5月 19th, 2025

Empowering Automotive Industry Performance with Business Planning

Margins are under pressure. Regulatory uncertainty is making it harder to maintain pricing strategies and protect profitability. Electric vehicle (EV) adoption is accelerating — but not evenly — and trends […]

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4月 1st, 2025

Urban Science launches new online business planning tool to enhance automaker-dealer alignment and efficiency

New offering creates high-level business plans in minutes, empowers OEMs and dealers to more responsively plan against – and for – transformational market dynamics   Urban Science today announced the […]

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3月 3rd, 2025

Urban Scientists raise $4,600 for LA wildfire relief through company gift-matching campaign

We’re pleased to announce our recent gift-matching campaign raised $4,600 to support wildfire relief efforts in the greater Los Angeles area. Thanks to the generous support of Urban Science employees […]

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2月 12th, 2025

Urban Science: U.S. automotive dealership count increased in 2024; new post-pandemic throughput high expected in 2025

DETROIT, February 13, 2025 – Urban Science® today announced its 2024 year-end Automotive Franchise Activity Report (FAR), which reveals continued stability across the U.S. automotive retail network last year. As […]

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1月 13th, 2025

Q4 EV Retail Sales Report

This Q4 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2024 sales insights through January 2, 2025…

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1月 2nd, 2025

Urban Science employee gift-matching program awards $6,000 to aid Hurricane Milton and Helene relief efforts

In response to the devastating damage caused by Hurricanes Milton and Helene, Urban Science recently launched a corporate gift-matching program to support ongoing relief efforts and give Urban Scientists an […]

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11月 25th, 2024

The Future of Automotive Sales: Adapting to Gen Z Car Buying Trends

It’s no secret – hybrid vehicles are gaining traction in markets around the globe…

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10月 11th, 2024

Q3 EV Retail Sales Report

The Q3 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2024 sales insights through September 30, 2024…

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10月 3rd, 2024

Urban Scientists provide a statistical lifeline to UK-based Royal National Lifeboat Institution

Each day, we tap the power of our proven scientific processes and methodologies to help the world’s top automotive firms overcome previously unsolvable challenges and invent their futures – our […]

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

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