Key ServiceView features:
Our integrated ServiceView solution translates complex car parc and service order data into meaningful, actionable metrics, using fast, flexible modules. ServiceView empowers users to define custom KPIs that align seamlessly with industry trends or client-specific goals. As a global system with role-based access, ServiceView aligns all stakeholders with common data and insights, creating a single source of truth.
Our suite of fast, flexible modules delivers a complete picture of service performance. Each module is designed to provide detailed insights, streamlining various aspects of your business operations:
Retention Module: Unlocking Customer Insights
Through the deepest retention analytics available, we deliver insights for understanding customers kept, those lost to other same-brand dealers, and for pinpointing opportunities to drive sales-to-service conversions and repeat service loyalty.
Repair Order Module: Enhancing Operation Efficiency
Our granular analysis of operational efficiency is designed to generate higher profits and greater customer satisfaction through insights down to the technician and labor management level.
Parts Module: Precision Parts Analysis
Easily measure and analyze parts purchased by retailers and those sold over the counter. Pinpoint opportunities for additional parts sales, directly targeting independent retail franchises to enhance revenue streams.
Marketing Module: Targeted Marketing Strategies
Generate marketing lists that strategically target service customers to boost traffic and retention, all while integrating directly with fulfillment vendors and encompassing telematics, service marketing and parts/wholesale marketing campaigns.