ServiceView

Dig up and deliver on
every sales opportunity.

ServiceView sees into every aspect of the Service and Parts departments to gain a holistic view of performance and clarity into missing traffic. Using vital Service department data, our detailed analytics dive deeper to provide actionable insights for capturing every efficiency and opportunity and maximizing performance and revenue growth. With a full suite of fast, flexible modules, ServiceView offers the most complete picture of service performance across a network and its dealership Service departments.

RESULTS

Proof of our expertise in handling data and extracting the value that empowers action.

The largest client roster in the auto industry – over 20 implementations of our service solutions globally, spanning 12 OEMs and growing.

Proof of our expertise in handling data and extracting the value that empowers action.

Our solutions enable dealers to identify and capture the available opportunity, and increase the efficiency, productivity, competitiveness, and profitability of their service and parts business.

Proof of our expertise in handling data and extracting the value that empowers action.

We bring together the most complex data, making it simple so dealers can establish strong service and parts businesses while building loyalty.

Proof of our expertise in handling data and extracting the value that empowers action.

We are strategic advisors, providing valuable insight and recommendations to improve efficiency, aftersales operations, planning, and marketing efforts.

Solutions for what holds you back.

LOW SERVICE AND SALES RETENTION

Diagnose why your service customers aren’t coming back.

Understand the customers who you’re keeping, those who you’re losing and where, down to performance by individual service advisors and technicians, then drive them back into your service lanes and showrooms.

UNTAPPED PARTS POTENTIAL

Generate more parts sales by identifying areas of opportunity.

Benchmark your parts performance against local and national composites to quantify your incremental wholesales parts opportunity, and target high-potential locations.

CAPACITY PLANNING

Identify the optimal Service department infrastructure.

Ensure dealerships have the optimal number of bays and technicians necessary to support all area service opportunities.

CONTACT US

The power to control the depth of your insights.

The ServiceView platform gives you an easy to explore interface that allows you to command your vital data on your own.

Holistic. Unparalleled. Powerful.

Urban Science and ETL Solutions have combined powers to deliver an unmatched service network performance solution. With over a decade of experience, ETL Solutions excels in secure data extraction and integration, tailoring it for optimal insights.

Seamless, intricate data handling to tackle any service need
Bespoke extraction methodology allows for integration with even the most unique data structures

Modern interface

In a Service department’s fast-paced environment, time is limited. Having streamlined access to the most important data ensures impactful efficiency and opportunity decision-making.

Intuitive, scientifically driven data analysis software enables service department efficiency and profitability growth
Mobile responsiveness provides immediate access to key metrics for decision-making
Modern, intuitive interface for easy data visualization and dashboard customization, plus mobile responsiveness

Self-service analysis

Sometimes you want to dig in and manage your own data explorations.

ServiceView empowers self-service data analysis and custom reporting through an API integration with Tableau
With proper information firewalls in place, this industry-leading, business intelligence tool allows for interactive visual exploration of data and dashboarding capabilities for almost any data source

Enhanced analytics

Prescriptive analytics that dive deeper into your Service department data are vital to providing actionable insights for capturing every opportunity and maximizing profitability growth. We have the ability to “bubble up” the biggest opportunity to drastically reduce the time to identify the main areas of focus. Every dealer gets a different set of areas to improve — tailored to their specific situation.

A full suite of advanced analytical modules finds every improvement opportunity available across a dealership’s Service department
Understand how successful you are at converting your service-loyal customers back into new car buyers – now you can not only understand your sales, but also where you’re defecting