Dealer Transformation Index™

Measuring dealer-consumer alignment across continued industry evolution

Urban Science® has teamed up with the Harris Poll to conduct ongoing, comprehensive research on the state of the automotive industry through the eyes of dealers and auto buyers. This page includes ongoing highlights of our findings.

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The EV Future

Prepare to meet growing demand while you still can

The impact of EVs on the future of the automotive industry can’t be overstated. Both auto buyers and dealers recognize and agree electrification has the greatest potential to change the future of the auto industry in the coming years. Preparation and optimization for increasing EV-related sales and service needs is critical – and it all starts with dealer and auto-buyer education.

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Dealership Service

Powering Thriving Dealerships With Dealer Service

Across myriad industry shifts and evolutions, healthy dealership service operations have powered thriving dealerships. Service lanes not only deliver high-margin engagements on the back end, they drive meaningful interactions that can build long-term loyalty that leads to future sales as well. To create, nurture and make the most of these opportunities, it’s critical dealers and OEMs recognize auto-buyer perceptions about how franchise stores stack up against independent repair shops – and adjust their approaches to mitigate risks and seize lucrative opportunities now and in the future.

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May 13th,  2022

Dealership Service

Across myriad industry shifts and evolutions, healthy dealership service operations have powered thriving dealerships.

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March 21st,  2022 Press Release

Car Wars and Urban Science Team Up to Help Dealers Understand Defections and Motivate Qualified Leads

Car Wars has collaborated with Urban Science to bring dealers three game-changing offerings to turn every lost sale into an opportunity for improvement: SalesAlert, TrafficView, and AutoHook.

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February 10th,  2021 Press Release

Urban Science reports 2020 sales throughput for U.S. dealerships declined to 2012 levels

Urban Science released statistics and insights today from its 2020 Automotive Franchise Activity Report (FAR), indicating a small decrease in dealership rooftops but a large decrease in sales throughput.

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November 23rd,  2020 Press Release

James and Patricia Anderson Receive Max M. Fisher Award for Outstanding Philanthropist

James (Jim) and Patricia (Patti) Anderson have received the 2020 Max M. Fisher Award for Outstanding Philanthropist, an honor presented annually by the Association of Fundraising Professionals Greater Detroit Chapter (AFP GDC).

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August 13th,  2020 Press Release

Urban Science Projects 2020 Sales Throughput for U.S. Dealerships to Decline to 2011 Levels

Number of U.S. dealerships decreased by 34 rooftops in the first six months of 2020 Average dealership throughput is forecasted to fall to 734, a decrease of 206 units from […]

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July 9th,  2020 Press Release

Urban Science and the Harris Poll: 61% of consumers agree that entire vehicle purchase process will change forever due to COVID-19

Urban Science and The Harris Poll released data and insights today from a June 2020 study of 1,505 consumers indicating that 61% of consumers agree that the entire vehicle purchase process will change forever due to COVID-19.

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May 22nd,  2020 Press Release

Urban Science Appoints New Head Of Lead Management Practice

Urban Science has named Steve Conniff as the head of Enterprise Lead Management.

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March 16th,  2020 Press Release

Urban Science Implements Global Work From Home Policy

DETROIT, March 16, 2020 – Urban Science has continuously monitored the developments surrounding the Coronavirus (COVID-19) and its growing international impact. After the World Health Organization (WHO) classified the virus […]

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February 14th,  2020 Press Release

Urban Science reports the number of U.S. dealerships decreased for the first time since 2013

Urban Science released statistics and insights today from its 2019 Automotive Franchise Activity Report (FAR), indicating a decrease in dealership rooftops for the first time in six years.

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May 28th,  2019 Press Release

Urban Science Appoints New Managing Director in China

Urban Science announced the appointment of Chee-Kiang (CK) Lim as the Managing Director of its China office

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March 28th,  2019 Press Release

Urban Science Names New Chief Financial Officer

Urban Science welcomed Phil Giroux to the company as the new Chief Financial Officer and Treasurer

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March 26th,  2019 Press Release

Urban Science sponsors Automotive News event focused on the future of the industry

Urban Science sponsors “Retail 2030: From Bricks and Mortar to Transportation Portal” to explore the evolution of dealership networks – and dealerships themselves.

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February 11th,  2019 Press Release

Urban Science: U.S. auto retail network and average sales per store stable in 2018

Urban Science’s 2018 Automotive Franchise Activity Report (FAR), indicating continued stability in the number of U.S. automotive dealerships.

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October 23rd,  2018 Press Release

AutoHook powered by Urban Science Announces Official API Integration with Outsell

Outsell clients can now incorporate into their email marketing campaigns auto-generated, customized incentives crafted based on individual customers’ lead scores and behavioral details.

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August 9th,  2018 Press Release

U.S. auto retail network stable while average sales per store forecasted to fall

Urban Science’s mid-year Franchise Activity Report indicates continued stability in the number of automotive dealerships in the U.S.

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June 21st,  2018 Press Release

Urban Science CEO receives Horace H. Rackham Humanitarian Award

Jim Anderson receives highest honor given by the Engineering Society of Detroit.

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June 18th,  2018 Press Release

Urban Science Continues Steady Climb of Private 200 Companies

For the seventh consecutive year, Urban Science climbs up Crain’s list.

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May 14th,  2018 Press Release

Urban Science Showcased at Global Customer Experience Conference

Urban Science experts share learnings for improving client loyalty.

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August 16th,  2017 Press Release

U.S. Auto Retail Network Stable While Average Sales Per Store Forecasted To Fall

Urban Science released statistics and insights today from its 2017 mid-year Automotive Franchise Activity Report (FAR), indicating continued stability in the number of automotive dealerships in the United States […]

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February 13th,  2017 Press Release

U.S. Auto Retail Network Narrowly Misses Record Average Sales Per Store

Urban Science released statistics and insights today from its 2016 year-end Automotive Franchise Activity Report (FAR) that indicates continued stability in the number of automotive dealerships in the U.S. since the end of 2015 […]

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October 19th,  2016 Press Release

Urban Science Appoints New Managing Director In Japan

Urban Science hired Hiromu Kakishita as the managing director of its Japan office, where he’ll bring high value to both local clients and to Urban Science overall.

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September 21st,  2016 Press Release

Urban Science Receives American Honda Premier Partner Award

Urban Science is honored to be named a Premier Partner by American Honda for embracing their philosophy of exceeding customer expectations […]

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August 12th,  2016 Press Release

U.S. Auto Retail Network Achieves Stability For Seventh Consecutive Period

Urban Science released statistics and insights today from its 2016 mid-year Automotive Franchise Activity Report (FAR) that indicates continued stability in the number of automotive dealerships in the U.S. since the end of 2015 […]

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

INSIGHT LAB

FEATURED

Dealership Service

Across myriad industry shifts and evolutions, healthy dealership service operations have powered thriving dealerships.

Urban Science gift-matching program donates nearly $26,000 to aid Ukraine relief efforts

Donations – comprising $10,651 in employee contributions and a $15,000 corporate gift – will support efforts to alleviate suffering in Ukraine and surrounding areas. Urban Science is an organization powered […]

The EV Future

Through our research and findings we created a new, science-based methodology for capturing and analyzing the evolving views of the auto-buying public regarding the relevance of traditional automotive dealerships in the vehicle-buying process.