Dealer Transformation Index™

Measuring dealer-consumer alignment across continued industry evolution.

Urban Science® has teamed up with the Harris Poll to conduct ongoing, comprehensive research on the state of the automotive industry through the eyes of dealers and auto buyers. This page includes ongoing highlights of our findings.

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The EV Future

Prepare to meet growing demand while you still can.

The impact of EVs on the future of the automotive industry can’t be overstated. Both auto buyers and dealers recognize and agree electrification has the greatest potential to change the future of the auto industry in the coming years. Preparation and optimization for increasing EV-related sales and service needs is critical – and it all starts with dealer and auto-buyer education.

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Dealership Service

Now more than ever, it deserves your attention.

Across myriad industry shifts and evolutions, healthy dealership service operations have powered thriving dealerships. Service lanes not only deliver high-margin engagements on the back end, but also create meaningful interactions that can build long-term loyalty that leads to future sales. To create, nurture and make the most of these opportunities, it’s critical that dealers and OEMs recognize auto-buyer perceptions about how franchise stores stack up against independent repair shops – and adjust their approaches to mitigate risks and seize lucrative opportunities now and in the future.

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The Digital Retailing Paradox

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New Retailing Formats

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Consumer Auto Buying Trends

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Managing Traffic

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May 13th,  2022

Dealership Service | Now more than ever, it deserves your attention

Across myriad industry shifts and evolutions, healthy dealership service operations have powered thriving dealerships.

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November 15th,  2021 Blog

Urban Science’s Nashville team holds diaper drive to help children, families in need

Urban Scientists in Music City recently put our commitment to community into practice to assist Nashville Diaper Connection (NDC) on its mission to ensure every baby in Davidson County – home to Nashville – has enough diapers to stay clean, dry and healthy. 

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November 11th,  2021 Blog

Detroit-based Urban Scientists team up with Life Remodeled to beautify the Motor City

Earlier this month, more than 30 Urban Scientists who work in our company’s Detroit headquarters came together and rolled up their sleeves to support the Life Remodeled Six-Day Project […]

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November 5th,  2021 Blog

Urban Science awards $25,000 to create engineering pathways for metro Detroit girls, diversify STEM fields

Detroit-headquartered company’s expanded commitment to ESD Girls in Engineering Academy marks $50,000 in total support since 2020 
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November 4th,  2021 Blog

Urban Scientists gather to celebrate Diwali, India’s biggest and most important holiday

Detroit-based Urban Scientists recently met up for our company’s annual Diwali celebration lunch organized by our headquarters’ employee committee and our colleagues of Indian heritage.

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October 20th,  2021 Blog

Urban Science CIO Elizabeth Klee earns top honor from MichiganCIO

We’re proud to announce Elizabeth Klee – our company’s top tech leader – was awarded a MichiganCIO 2021 CIO of the Year ORBIE Award during a recent ceremony […]

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May 5th,  2020 Video

Empowerment and Flexibility at Urban Science: Bill Portman

Urban Scientist Bill Portman shares his formula for his own employee experience shaped by empowerment and flexibility.

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April 29th,  2020 Video

Recognition at Urban Science: Susan Filipek

Urban Scientist Susan Filipek shares her formula for her own employee experience shaped by recognition.

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April 21st,  2020 Video

Community at Urban Science: Krista Rooks

Urban Scientist Krista Rooks shares her formula for her own employee experience shaped by community.

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April 14th,  2020 Video

Growth at Urban Science: Dan Sharp

Urban Scientist Dan Sharp shares his formula for his own employee experience shaped by growth.

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April 7th,  2020 Video

Wellbeing at Urban Science: Cara Baughman

Urban Scientist Cara Baughman shares her formula for her own employee experience shaped by wellbeing.

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February 18th,  2019 Quick Look

Urban Science D.C. Office Moves to New Location

The Washington D.C. team relocates to newer, more efficient office space.

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February 14th,  2019 Quick Look

Urban Science Rome Office Move to Modern Location

Urban Science Rome Office Move to Modern Location

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March 1st,  2018 Quick Look

Urban Science Opens Doors To New Office In Plano, Texas

We expanded our reach into Plano, Texas to support our original equipment manufacturer, Toyota Motors North America, Inc.

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

INSIGHT LAB

FEATURED

Dealership Service | Now more than ever, it deserves your attention

Across myriad industry shifts and evolutions, healthy dealership service operations have powered thriving dealerships.

Urban Science gift-matching program donates nearly $26,000 to aid Ukraine relief efforts

Donations – comprising $10,651 in employee contributions and a $15,000 corporate gift – will support efforts to alleviate suffering in Ukraine and surrounding areas. Urban Science is an organization powered […]

The EV Future

Through our research and findings we created a new, science-based methodology for capturing and analyzing the evolving views of the auto-buying public regarding the relevance of traditional automotive dealerships in the vehicle-buying process.